Legal
Refund & Cancellation Policy
Last updated: September 2025
This policy outlines the terms for refunds and cancellations related to campaigns on the HowWasThat Platform.
1. Campaign Cancellation by Business
A Business may cancel a campaign at any time through the Platform dashboard. The following rules apply:
Before any Reviewer accepts the campaign
Full refund of the campaign reward funds (excluding platform commission on the setup fee, if applicable).
After Reviewers have accepted but before any submission
Partial refund. Funds allocated to accepted tasks may be withheld pending Reviewer completion or expiry.
After submissions have been received and approved
No refund for rewards disbursed to Reviewers.
2. Refund Calculation
Refunds are calculated based on:
- Total campaign funds deposited.
- Deduction of platform commission on completed and approved tasks.
- Deduction of any processing fees.
3. Refund Process
- Approved refunds are credited back to the Business's Platform Wallet within 5–7 business days.
- Wallet balances may be used for future campaigns or withdrawn (subject to withdrawal terms).
- Refunds to the original payment source may take 7–14 business days, depending on your bank or payment provider.
4. Non-Refundable Situations
The following are non-refundable:
- Platform commission on completed and admin-approved tasks.
- Any processing or gateway fees.
- Funds disbursed as Reviewer rewards for approved submissions.
5. Disputes
If you believe a refund has been incorrectly processed, you may raise a dispute through our Grievance Redressal process at grievance@howwasthat.in within 30 days of the transaction.
6. Reviewer Earnings
Reviewer earnings are non-refundable once credited to the Reviewer's Wallet. In cases of proven fraud or policy violation, HowWasThat reserves the right to reverse earnings and take appropriate action.
Need help with a refund?
Contact our support team at support@howwasthat.in or raise a grievance at grievance@howwasthat.in.